At Cleverboiler.com we are committed to keeping your personal data safe, making sure that your privacy is protected every at every step.

On this page you will see what information we collect about you and how we use to offer you a service and includes your rights. Please Email info@cleverboiler.com if you have any questions or concerns.

Cleverboiler.com is part of Sgs plumbing and heating ltd (“us”, “we”, or “our”) Means Cleverboiler.com

By using the Service, you consent to the use of cookies.

We may transfer your personal information between Cleverboiler.com and Sgs plumbing and heating ltd for the purposes contemplated in this privacy policy.

How do we use your information.

When you buy a product or service through us, we’ll collect some of your personal details, to make sure you have everything you need for us to provide installation boiler services. We will only use this information to provide the quality of service you expect from Cleverboiler.com.

Examples of the types of personal information we usually collect are:

Name

Address (including past and present)

Telephone number (including mobile)

Email address

Date of birth

Payment details (Direct Debit, credit/debit card number)

Property type (flat, house etc.)

Boiler details

Delivery details including parking etc..

The information requested during the application process is required to complete the sale of the product on offer and forms part of your contract with us. Unless otherwise stated, the information you provide will never be used for any other purpose without your permission. If any of the data is missing from the application form or is incorrect, we may not be able to process your requirements.

Using information provided by third parties.

We sometimes use data from third parties or publicly available sources such as Experian, the edited electoral roll. Using this data helps us to ensure that our records are accurate and up to date by filling in any gaps on an address or clarifying vanity addresses and house numbers. It also allows us to remove anyone from our mailings that has passed away.

We also use data for marketing purposes. Any data we use in this way is thoroughly checked by both the supplier and our own internal teams to ensure that the correct marketing permissions are in place and that the data is being used fairly.

Keeping and storing your data.

If you’re a current or past customer, we’ll keep a copy of your personal details for no longer than 6 years, from the time your active relationship with us ends. Holding on to data allows us to keep accurate records for tax purposes and to handle any future complaints. All other personal data used for prospecting and quotation requests is kept for a maximum of 90 days, unless otherwise required by law.

Sharing your data with third parties.

We often work with a number of carefully selected third parties, who introduce us to their customers, so we can promote the products and services we offer.

We will share your data with boiler manufacturers, local councils including building control and governing bodies ie  Gas safe register for purpose of completing the waranty and following government guidelines. If you’ve been introduced to us through one of our partners we may share your details of products or services you have used with us.

We respect your privacy and that’s why we don’t give your data to any third parties for marketing purposes.

To deliver the services you’ve asked for, which might include giving information to members of your family, household, or other people who have an interest in the property, for instance, landlords or letting agents.

For legal or regulatory purposes including fraud prevention.

If we buy or sell any business or company assets.

Keeping you informed.

Whenever we collect your personal information we’ll give you the opportunity to let us know how you’d like us to get in touch in the future. We promise to only message you with marketing messages with offers or promotions of interest to you. If you prefer not to receive anything from us please contact us on info@cleverboiler.com

If you’ve given us an email address you may receive messages related to the service requested with Cleverboiler.com

Your rights.

If you’d like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it’s deleted from our systems.

To action any of the above, send an email to: privacy@cleverboiler.com or alternatively you can write to us at:

2 Adams close
Brighton
BN1 7HU

We won’t ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within 30 days.

Customer profiles

We carry out something called ‘profiling’ so we can understand the needs, behaviours and socio-demographic characteristics of our customers. This helps us make sure that we‘re offering the right products and services to the right people, for example, not offering gas products to people without a gas supply or products to people living in sheltered accommodation, who don’t need our services. Profiling also means we can tailor our offerings to current customers, enhancing the potential benefits of being a customer.

Contact us

General Enquires

2 Adams close
Brighton
BN17HU
Email: info@cleverboiler.com

Links to other Websites

Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site’s own rules and policies. We recommend that you read the rules and policies relating to that website before submitting any personal information.

Updates

This notice will be updated from time to time and we recommend that you check back regularly but we will notify you of any changes through our website. The version number and date released will always be listed below:

Privacy notice